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Policies

Please read carefully:

 

>>> Vintage/recycled/sale items cannot be refunded or cancelled after you click confirm payment.

 

>>> Returns and refunds will not be issued for fit issues or general buyer's remorse. Please read description thoroughly and make sure all measurements are correct for your size before purchasing. Our hope is that you LOVE your Nomad Heart gem as much as we do! 

 

>>> If you are not sure and have a question about the size or appearance of an item, shoot us an email (click the "contact" button on the bottom right) and we will gladly take additional measurements and answer any detailed questions you may have.

 

>>> Please keep in mind that vintage/recycled items are used and should not be expected to be in never worn condition.

 

>>> No warranty is expressed or implied regarding the usefulness or durability of any item. Due to the unique nature of vintage clothing, there may be minor imperfections and small repairs. Although we do our best to note any major flaw that we find we may miss trivial ones or ones that are characteristic of garments of a particular age and era.

 

>>> Please note that in the interest of not compromising the condition of our garments we do not always clean them. As such, some garments may have "old clothes" scents. This happens when garments are old. We will not accept returns on this basis nor are we obligated to cover dry cleaning costs. Garments that have been modeled by live models may faintly smell of perfume, or body lotion, body wash. 

 

Non-Vintage items returns/refund information:

>>> Disclaimer on jewelry: Metals that our jewelry is made of may react some skin depending on your body's chemistry. We are not responsible for any discoloration that can take place on the wearers skin. (This sometimes may happen naturally after a long time of wearing, not harmful.)

>>> If for some reason you are unhappy with your item (excluding vintage/recycled items) then we offer a 14 days return/exchange policy for domestic. 30 days for international. This starts from the date the item is shipped to you.

>>> You are responsible for any postage costs.

>>> We offer refunds, providing the item is returned with the original packaging, minus the p&p costs. 

>>> We would advise to post using a tracking method as we cannot be held responsible for any lost returns

 

Thank you!